Dell 1720 is a laser printer that comes in two versions viz. Dell 1720 (the basic printer) and Dell 1720dn. When it comes to printing, the printer does a very good job. However, just like other printers, it can sometimes cause you problems. So, to help you fix these Dell printer issues, we have designed a free Dell printer support guide. We recommend that you carefully follow the instructions mentioned in the guide to successfully troubleshoot your Dell printer.

Procedure:

If the paper is jammed at the back of the printer and does not move back and forth, open the front cover and take out the toner cartridge. Check whether you can access the paper or not. If you can’t, open the front and inside cover and carefully remove the paper. Check again if the paper has projecting sides. If so, throw the paper in the trash. Close the inside and front covers and put a new plain paper (appropriate format type) in the paper tray.

If the Replace Drum/Toner Low light is on and not blinking, remove the toner cartridge. Take a soft cloth and soak it in rubbing alcohol or hot water. Rub the soft cloth gently and carefully against the toner cartridge. Also shake the toner back and forth and side to side. This will distribute the toner well. Replace the toner cartridge correctly and start printing. This solution will also work if the Replace Drum/Toner Low light is not on. A blinking Replace Drum/Toner Low light indicates that the toner cartridge is near the end of its life and needs to be replaced.

If the pages are blank after completing the print command, check the toner cartridge. If it’s done, replace it. If the toner has not run out, please check whether the printer is well connected to the computer or not. If it is connected correctly, turn off and then on the printer and the computer as well. It should fix any temporary software issues that are causing the pages to not print at all. If the problem persists, press the Go button and then release it to print a test page of the menu settings.

If the printout is fine and is not blank, there is a problem with the computer. Check the USB cable connection to the printer. If it’s OK and turning your computer off and on didn’t fix the problem, update your printer drivers. Open your web browser and visit the Dell website. Go to the Drivers and Downloads section, select your printer model or name, and download the printer driver file. When you’re done, exit the browser window. Go to Device Manager, find the printer drivers and update them. Restart your computer afterwards.

If you are using Windows 7, you can search for printer drivers online. You do not need to visit Dell website, download and then update the driver file. When prompted, Windows 7 can automatically search for printer drivers and install them. Restart the computer to save the changes. Do a print job and check again, the printer should print fine now. If the page is still blank, the problem is with the printer and not the computer. Contact a Dell printer support service and fix the problem.

If you hear a grinding noise when doing a print job, try this method. Turn off the printer and unplug the power cord from the electrical outlet. Carefully and carefully remove the paper tray. Find any wrinkled or leftover pieces of paper and remove them. Open the front panel and carefully remove the toner cartridge inlet. Place this entry in a dark area. This is because sunlight or artificial light will damage it, causing the printer to fade or not print at all. Look for any jammed pieces of paper under the printer where the toner cartridge was placed and remove it.

Remove the paper or pieces of paper carefully without leaving any residue. Put the toner cartridge inlet back in place under the printer. Position the entrance correctly, making sure that it fits correctly. When finished, close the front panel of the printer. Put the paper tray back. Firmly plug the power cord back into the outlet. Press the power button to turn on the printer. Print a test page. You will no longer hear the grinding noise (if the toner cartridge inlet and paper tray have been cleaned properly).

Additional tips:

If you are unable to troubleshoot your Dell 1720 printer on your own, contact Dell Printer Technical Support.